Privacy Policy

Bioforge Labs (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, or place an order.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and billing/shipping address.
• Account Information: Username, password, and research-related details you provide (if applicable).
• Order Information: Products ordered, order history, payment details (processed securely by third-party providers), and order notes.
• Technical Information: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
• Communications: Any messages, enquiries, or support tickets you send to us.

We do not collect sensitive information such as health data, medical history, or government identifiers unless required by law.

2. How We Collect Your Information

We collect information directly from you when you:

• Create an account or place an order
• Subscribe to newsletters (if offered)
• Contact us via email, chat, or contact forms
• Browse our website (via cookies and analytics)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Communicating with you about orders, updates, and important notices
• Improving our website and customer experience
• Complying with legal and regulatory obligations (including anti-money laundering, TGA-related record keeping, and tax laws)
• Preventing fraud and ensuring site security

We do not use your information for marketing purposes unless you have explicitly opted in.

4. Sharing of Information

We may disclose your personal information to:

• Payment processors and shipping partners (e.g., Australia Post, courier services)
• Cloud hosting and IT service providers
• Professional advisers (lawyers, accountants) where necessary
• Government or regulatory authorities when legally required

We do not sell your personal information to third parties.

5. Data Storage and Security

• Your data is stored securely on servers located in Australia or in jurisdictions with adequate data protection standards.
• We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
• Payment information is never stored on our servers — it is handled by secure, PCI-compliant third-party gateways.

6. International Transfers

If we transfer data outside Australia, we ensure appropriate safeguards are in place to protect your information.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent where applicable
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use essential cookies to enable website functionality, shopping cart, and checkout. Analytical cookies help us understand site usage. You can manage your cookie preferences through your browser settings.

9. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., tax and order records).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

By using our website or placing an order, you consent to the collection and use of your information as described in this Privacy Policy.